Why the Quality is going down is a bigger question which I would leave the experts to answer while I really focus on writing some aspects I feel is killing the trust in outsourcing...
1. Transparency :- I remember when I was tied up with a front runner in the Hospitality sector while been with TechShepherds Software Solutions in 2004 I realised that when the Customer offered the firm to be the Development Partner for their Major Integration projects, It was lack of transparency that caused several of one problems which finally resulted in a breakdown of relationship. The way demands are rising today it is expected that a Software portal is developed in weeks time and goes running in production within coughing periods... Now it is easier to do that.. but not necessarily in the correct way... I was talking to a developer working on a KEY collaboration tool and unfortunately my first feel was he did not understand why he was building the software... How will this help the Company that is looking to make this collaboration tool be one of the front runners in today's collaboration Market? secondly I realised that the Company wanting to build the product and the Team that was developing the product met only once a few weeks to KNOW whats the Status.
This was for sure a killer since there was no transparency in both the sides... each side should have made things more visible.. be it development efforts, needs, objectives or time lines and finances.... Lack of this transparency is the root cause of a NO TRUST zone. No wonder the Company will surely choose to go away with this development partner sooner or later...
2. Honesty: When I asked Mike (Twain H. as he is popularly known) why he wants to shut out the Chinese Operations his answer was it is not working due to finances and a NOT FIT Team.. honestly I think No one outsourcing is so honest to take that call... How Many Managers have you seen that say that "The Development Team we chose was wrong?" Or " The Team we work with is not of the required Quality?" well I guess none... No one here Outsourcing company or company taking the deal commits on this. Another Big issue to the broken trust is the Effective Team in Action and the way Service Industry is charging... Since there is lack of transparency in the development effort the Customer firm never knows what type of Team and who they are working with? as a result a Development resource of very High Grade is presented to the Customer company while a development resource coming out of college really is working over it... Faking the Orgasms sometimes are better I guess not this...
While it is important to enroute the Knowledge of the Business Model in the development Team who will work on your Business critical product it is also important that enough Transparency is created within....
Though I feel that it wont be enough to write everything here.... I will split up my experiences on the outsourcing problems as a Project Manager in the later blogs...
Regards
Sameer Shaikh
http://sameer-shaikh.blogspot.com
Fortunately the Figures show a bit differently.... thanks to all the biggies
ReplyDeletehttp://www.infoworld.com/article/07/07/02/india-export-growth_1.html
Eventually things have started ... one of the facts that COST and ROI was in India's favour is sooner not the case....
ReplyDeletehttp://www.infoworld.com/article/07/07/02/rising-wages-in-india_1.html
It might be true for captive centers but what about the biggis in this fields? they have to servive on their quality..
ReplyDeleteThis Applies to everyone outright... been in the service sector I realised that when the Project is larger the quality is intended to go down... Ofcourse there are several reasons to it:
ReplyDelete1. Un Realistic Assurance / Commitments given by the sales to the clients / customers
2. Short Term relationships between the IT/ITES and the customers
3. Attrition rate within a project and Team.
4. Lack of Visibility betwene the Business Model and the Team working on developments
Many many more.... One of the things that I noted a lot of Jr's/non experts are put up on the projects to keep the bill moving specially cause the Firm wants as much money as possible
Secondly the Account Managers to raise there voice in the company also want to get lot of work no matter if they have expertise in or not...
It all just adds to the grievences of the Quality when Outsourcing comes into action.
Regards
Sameer Shaikh
http://sameer-shaikh.blogspot.com
http://pm-better-than-sex.blogspot.com
[..]It is true what Sameer has said ! Software outsourcing is slowly moving from India to China.[..]Software outsourcing
ReplyDelete